Exchange & Return Policy

Returns  

Unfortunately, we cannot accept returns as each product is custom-made to your personal specifications.  

 

Exchanges  

To request an exchange, please email  support@billiongift.com.  

 

Currently, only bracelets are eligible for exchanges. Our exchange policy is valid for 30 days from purchase. After this period, exchanges cannot be accommodated. To qualify:  

- Item must be unused in its original condition  

- Original packaging must be included  

- Proof of purchase (receipt) is required  

 

Important Notes:

1. Customers are responsible for all shipping costs (both ways)  

2. For return shipments valued over $75, we recommend using tracked shipping or purchasing shipping insurance, as we cannot guarantee receipt of returned items  

 

 

- Birthday Bracelet Set | Scented Wish Bracelet | Anniversary Bracelet:

  Please carefully review our "How to Choose Your Bracelet Size?" guide before ordering.

  One complimentary size exchange is offered if the sizing is incorrect. Simply return the bracelet with its pouch.  

  

 

- Custom Moon Phase Frame|Plant  Essential  Oil  Box:  

  Personalized item - not eligible for exchanges  

 

Processing Time:  

Our team responds within 48 hours. If you don't receive a reply, please check your spam/junk folder.  

 

All shipping costs for exchanges are the customer's responsibility and are not covered by BillionGift.